The impact of service delivery technology on bank performance: Evidence in Vietnam
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Từ khóa:
Mobile banking
internet banking
ATM
banking performance
technology of service provision
Tóm tắt
This study investigates the impact of service delivery technology on bank performance by using the sample data of 21 Vietnamese commercial banks over the period 2007-2019. The study uses return on equity (ROE) and net interest margin (NIM) as a dependent variable representing bank performance. A set of variables including mobile banking (MB), internet banking (IB), and implementation degree of ATMs functions as a proxy for service delivery technology.
The research results indicate that there is a significant positive impact of mobile banking (MB) and online banking (IB) on bank performance. In addition, this study has not found an impact on ATM implementation for bank performance.
The research results indicate that there is a significant positive impact of mobile banking (MB) and online banking (IB) on bank performance. In addition, this study has not found an impact on ATM implementation for bank performance.
Tài liệu tham khảo
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Vo Hoang Diem Trinh, Tran Thi Thuy Ngan. “The Impact of Service Delivery Technology on Bank Performance: Evidence in Vietnam”. Tạp Chí Khoa học Và Công nghệ - Đại học Đà Nẵng, vol 18, số p.h 12, Tháng Chạp 2020, tr 38-42, doi:10.31130/jst-ud2020-132E.
