Facility layout optimization and simulation for operational efficiency and customer experience

https://doi.org/10.31130/ud-jst.2026.24(3).024E

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Author

  • Vo Tran Thi Bich Chau
    College of Engineering, Can Tho University, Vietnam
    Le Khanh Ly
    College of Engineering, Can Tho University, Vietnam
    Dang Nguyen Anh Phuong
    College of Engineering, Can Tho University, Vietnam
    Nguyen Nhut Tien
    College of Engineering, Can Tho University, Vietnam

Từ khóa:

Facility layout
conveyor belt buffet restaurant
ALDEP
CRAFT
optimization

Tóm tắt

This study addresses facility layout optimization in conveyor-belt buffet restaurants, where stochastic customer and staff movements limit the effectiveness of static evaluation methods. An integrated framework combining ALDEP for initial layout generation, CRAFT for iterative improvement, and discrete-event simulation for dynamic validation is proposed. A case study applies REL charts and From–To matrices to quantify spatial relationships and movement intensity. Results show that the CRAFT-optimized layout reduces the Volume Distance Product by 33.4% and significantly shortens travel distances. Simulation results further confirm reduced congestion and improved operational efficiency. The study’s novelty lies in integrating design, optimization, and simulation into a unified framework for service systems.

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Mar 31, 2026
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Cách trích dẫn
Chau, V. T. T. B., L. K. Ly, D. N. A. Phuong, và N. N. Tien. “Facility Layout Optimization and Simulation for Operational Efficiency and Customer Experience”. Tạp Chí Khoa học Và Công nghệ Đại học Đà Nẵng, vol 24, số p.h 3, Tháng Ba 2026, tr 44-52, doi:10.31130/ud-jst.2026.24(3).024E.

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