Passenger’s intention to use and loyalty towards public transport: A literature review
Tóm tắt: 220
| 
PDF: 278 
##plugins.themes.academic_pro.article.main##
Author
Từ khóa:
Public transit
loyalty
intention to use
literature review
mode shift
Tóm tắt
Public transport (PT) plays a vital role in an urban transport system since it can alleviate traffic congestion, air pollution and traffic accidents, thus promoting urban sustainability. In many countries, particularly in low- and middle-income countries, encouraging the mode shift from private vehicles to PT as well as retaining the current PT users are a challenge. One reason can be the lack of understanding about the aspects of PT services that affect the behavioural intention of users. This study reviews a growing body of peer-reviewed literature examining factors affecting the loyalty intention of PT users and factors influencing the intention to use of non-users. The methodological approach adopted to investigate these factors is also reviewed. The findings are very useful not only for authorities to develop comprehensive strategies aimed at enhancing PT ridership but also for scholars to extend key insights in this area.
Tài liệu tham khảo
-
[1] A. Consulting. ABeam Insights: The Motorcycle Tipping Point in ASEAN, 2022.
[2] D. Q. Nguyen-Phuoc, O. Oviedo-Trespalacios, N. D. Q. Vo, Q. T. Le, D. N. Su, and M. X. Cao, "Prevalence and factors associated with turn signal neglect-related crashes among motorcyclists and car drivers in Vietnam". Transportation Research Part F: Traffic Psychology and Behaviour, vol. 73, pp. 38-49, 2020.
[3] D. Q. Nguyen-Phuoc, G. Currie, C. De Gruyter, and W. Young, "Net impacts of streetcar operations on traffic congestion in Melbourne, Australia", Transportation Research Record: Journal of the Transportation Research Board, vol. 2648 (1), pp. 1-9, 2017.
[4] F. Delussu, F. Imran, C. Mattia, and R. Meo, "Fuel Prediction and Reduction in Public Transportation by Sensor Monitoring and Bayesian Networks", Sensors, vol. 21 (14), p. 4733, 2021.
[5] L. Steg, "Car use: lust and must. Instrumental, symbolic and affective motives for car use", Transportation Research Part A: Policy and Practice, vol. 39 (2), pp. 147-162, 2005.
[6] T. Nguyên. Các giải pháp phát triển vận tải hành khách công cộng hiệu quả. 2022. Available: https://plo.vn/cac-giai-phap-phat-trien-van-tai-hanh-khach-cong-cong-hieu-qua-post691090.html
[7] Ö. Şimşekoğlu, T. Nordfjærn, and T. Rundmo, "The role of attitudes, transport priorities, and car use habit for travel mode use and intentions to use public transportation in an urban Norwegian public", Transport Policy, vol. 42, pp. 113-120, 2015.
[8] A. Nayum, T. Nordfjærn, "Predictors of public transport use among university students during the winter: A MIMIC modelling approach", Travel Behaviour and Society, vol. 22, pp. 236-243, 2021.
[9] C.-H. Hsiao, C. Yang, "Predicting the travel intention to take High Speed Rail among college students", Transportation Research Part F: Traffic Psychology and Behaviour, vol. 13 (4), pp. 277-287, 2010.
[10] C.-F. Chen, W.-H. Chao, "Habitual or reasoned? Using the theory of planned behavior, technology acceptance model, and habit to examine switching intentions toward public transit", Transportation Research Part F: Traffic Psychology and Behaviour, vol. 14 (2), pp. 128-137, 2011.
[11] S. Chowdhury and A. J. Ceder, "A psychological investigation on public-transport users’ intention to use routes with transfers", International Journal of Transportation, vol. 1 (1), pp. 1-20, 2013.
[12] I. J. Donald, S. R. Cooper, and S. M. Conchie, "An extended theory of planned behaviour model of the psychological factors affecting commuters' transport mode use", Journal of Environmental Psychology, vol. 40, pp. 39-48, 2014.
[13] L. L. Losada-Rojas, C. Gkartzonikas, V. D. Pyrialakou, and K. Gkritza, "Exploring intercity passengers’ attitudes and loyalty to intercity passenger rail: Evidence from an on-board survey", Transport Policy, vol. 73, pp. 71-83, 2019.
[14] M. S. Hasnine, T. Lin, A. Weiss, and K. N. J. Habib, "Determinants of travel mode choices of post-secondary students in a large metropolitan area: The case of the city of Toronto", Journal of Transport Geography, vol. 70, pp. 161-171, 2018.
[15] I. N. Sener, K. Lee, C. P. Durand, A. O. Oluyomi, and H. W. J. Kohl III, "Intention to use light-rail transit in Houston, Texas, United States: Findings from the Travel-Related Activity in Neighborhoods study", International Journal of Sustainable Transportation, vol. 14 (12), pp. 944-955, 2020.
[16] K. Shaaban and A. Maher, "Using the theory of planned behavior to predict the use of an upcoming public transportation service in Qatar", Case Studies on Transport Policy, vol. 8 (2), pp. 484-491, 2020.
[17] G. Carrus, P. Passafaro, and M. Bonnes, "Emotions, habits and rational choices in ecological behaviours: The case of recycling and use of public transportation", Journal of Environmental Psychology, vol. 28 (1), pp. 51-62, 2008.
[18] C.-H. Hsiao and C. Yang, "Predicting the travel intention to take High Speed Rail among college students", Transportation Research Part F: Traffic Psychology and Behaviour, vol. 13 (4), pp. 277-287, 2010.
[19] C.-F. Chen and W.-H. Chao, "Habitual or reasoned? Using the theory of planned behavior, technology acceptance model, and habit to examine switching intentions toward public transit", Transportation Research Part F: Traffic Psychology and Behaviour, vol. 14 (2), pp. 128-137, 2011.
[20] W.-T. Lai and C.-F. Chen, "Behavioral intentions of public transit passengers - The roles of service quality, perceived value, satisfaction and involvement", Transport Policy, vol. 18 (2), pp. 318-325, 2011.
[21] J. H.-C. Wu, L. Y.-C. Lin, and F.-S. Hsu, "An empirical analysis of synthesizing the effects of service quality, perceived value, corporate image and customer satisfaction on behavioral intentions in the transport industry: A case of Taiwan high-speed rail", Innovative Marketing, vol. 7 (3), pp. 83-99, 2011.
[22] W. Jen, M. L. Lu, W.-T. Wang, And Y.-T. Chang, "Effects of perceived benefits and perceived costs on passenger’s intention to use self-ticketing kiosk of Taiwan high speed rail corporation", Journal of the Eastern Asia Society for Transportation Studies, vol. 10, pp. 215-230, 2013.
[23] S. Chowdhury and A. Ceder, "The effect of interchange attributes on public-transport users’ intention to use routes involving transfers", Psychology and Behavioral Sciences, vol. 2 (1), pp. 5-13, 2013.
[24] S. Chowdhury and A. Ceder, "A psychological investigation on public-transport users’ intention to use routes with transfers", International Journal of Transportation, vol. 1 (1), pp. 1-20, 2013.
[25] I. J. Donald, S. R. Cooper, and S. M. Conchie, "An extended theory of planned behaviour model of the psychological factors affecting commuters' transport mode use", Journal of Environmental Psychology, vol. 40, pp. 39-48, 2014.
[26] R. de Oña, J. L. Machado, and J. de Oña, "Perceived service quality, customer satisfaction, and behavioral intentions: structural equation model for the Metro of Seville, Spain", Transportation Research Record, vol. 2538 (1), pp. 76-85, 2015.
[27] Y.-H. Cheng and W.-C. Tseng, "Exploring the effects of perceived values, free bus transfer, and penalties on intermodal metro–bus transfer users' intention", Transport Policy, vol. 47, pp. 127-138, 2016.
[28] H.-K. Chen, "Structural interrelationships of group service quality, customer satisfaction, and behavioral intention for bus passengers", International Journal of Sustainable Transportation, vol. 10 (5), pp. 418-429, 2016.
[29] N. Hoang-Tung, A. Kojima, and H. Kubota, "Impacts of travellers' social awareness on the intention of bus usage", IATSS Research, vol. 39 (2), pp. 130-137, 2016.
[30] R. Madigan, T. Louw, M. Wilbrink, A. Schieben, and N. Merat, "What influences the decision to use automated public transport? Using UTAUT to understand public acceptance of automated road transport systems", Transportation Research Part F: Traffic Psychology and Behaviour, vol. 50, pp. 55-64, 2017.
[31] M. S. Hasnine, T. Lin, A. Weiss, and K. N. Habib, "Determinants of travel mode choices of post-secondary students in a large metropolitan area: The case of the city of Toronto", Journal of Transport Geography, vol. 70, pp. 161-171, 2018.
[32] R. G. Mugion, M. Toni, H. Raharjo, L. Di Pietro, and S. P. Sebathu, "Does the service quality of urban public transport enhance sustainable mobility?", Journal of Cleaner Production, vol. 174, pp. 1566-1587, 2018.
[33] N. Hoang-Tung and H. Kubota, "Clarifying multiple-mode decision making in conventional psychological models: A consideration of the influential mechanism of car use's characteristics on the behavioral use of public transportation", IATSS Research, vol. 43 (2), pp. 114-121, 2019.
[34] I. N. Sener, K. Lee, C. P. Durand, A. O. Oluyomi, and H. W. Kohl III, "Intention to use light-rail transit in Houston, Texas, United States: Findings from the Travel-Related Activity in Neighborhoods study", International Journal of Sustainable Transportation, vol. 14 (12), pp. 944-955, 2020.
[35] A. König and J. Grippenkoven, "The actual demand behind demand-responsive transport: Assessing behavioral intention to use DRT systems in two rural areas in Germany", Case Studies on Transport Policy, vol. 8 (3), pp. 954-962, 2020.
[36] Y. Tran, T. Yamamoto, H. Sato, T. Miwa, and T. Morikawa, "Attitude toward physical activity as a determinant of bus use intention: A case study in Asuke, Japan", IATSS Research, vol. 44 (4), pp. 293-299, 2020.
[37] P. N. E. Chee, Y. O. Susilo, and Y. D. Wong, "Determinants of intention-to-use first-/last-mile automated bus service", Transportation Research Part A: Policy and Practice, vol. 139, pp. 350-375, 2020.
[38] E. Kassens-Noor, Z. Kotval-Karamchandani, and M. Cai, "Willingness to ride and perceptions of autonomous public transit", Transportation Research Part A: Policy and Practice, vol. 138, pp. 92-104, 2020.
[39] K. Shaaban and A. Maher, "Using the theory of planned behavior to predict the use of an upcoming public transportation service in Qatar", Case Studies on Transport Policy, vol. 8 (2), pp. 484-491, 2020.
[40] J. De Vos, E. O. D. Waygood, and L. Letarte, "Modeling the desire for using public transport", Travel Behaviour and Society, vol. 19, pp. 90-98, 2020.
[41] A. T. Halawani and F. Rehimi, "Evaluation of the intention to shift to public transit in Saudi Arabia", Transportation Research Part D: Transport and Environment, vol. 94, p. 102809, 2021.
[42] K. Mouratidis and V. C. Serrano, "Autonomous buses: Intentions to use, passenger experiences, and suggestions for improvement", Transportation Research Part F: Traffic Psychology and Behaviour, vol. 76, pp. 321-335, 2021.
[43] P. N. E. Chee, Y. O. Susilo, and Y. D. Wong, "Longitudinal interactions between experienced users’ service valuations and willingness-to-use a first-/last-mile automated bus service", Travel Behaviour and Society, vol. 22, pp. 252-261, 2021.
[44] A. Nayum and T. Nordfjærn, "Predictors of public transport use among university students during the winter: A MIMIC modelling approach", Travel Behaviour and Society, vol. 22, pp. 236-243, 2021.
[45] J. Horjus, K. Gkiotsalitis, S. Nijënstein, and K. Geurs, "Integration of shared transport at a public transport stop: mode choice intentions of different user segments at a mobility hub", Journal of Urban Mobility, vol. 2, p. 100026, 2022.
[46] A. Nurdden, R. Rahmat, and A. J. Ismail, "Effect of transportation policies on modal shift from private car to public transport in Malaysia", Journal of Applied Sciences, vol. 7 (7), pp. 1013-1018, 2007.
[47] S. Fujii and H. T. Van, "Psychological determinants of the intention to use the bus in Ho Chi Minh City", Journal of Public Transportation, vol. 12 (1), p. 6, 2009.
[48] Y. Wang, L. Li, Z. Wang, T. Lv, L. Wang, and development, "Mode shift behavior impacts from the introduction of metro service: Case study of Xi’an, China", Journal of Urban Planning and Development, vol. 139 (3), pp. 216-225, 2013.
[49] L. Wang, L. Li, B. Wu, Y. Bai, "Private car switched to public transit by commuters, in Shanghai, China", Procedia-Social and Behavioral Sciences, vol. 96, pp. 1293-1303, 2013.
[50] L.-n. Zhao, W. Wang, X.-j. Hu, "The importance of resident's attitude towards service quality in travel choice of public transit", Procedia-Social and Behavioral Sciences, vol. 96, pp. 218-230, 2013.
[51] H. T. Van, K. Choocharukul, S. Fujii, "The effect of attitudes toward cars and public transportation on behavioral intention in commuting mode choice-A comparison across six Asian countries", Transportation Research Part A: Policy and Practice, vol. 69, pp. 36-44, 2014.
[52] M. N. Borhan, D. Syamsunur, N. M. Akhir, M. R. M. Yazid, A. Ismail, and R. A. Rahmat, "Predicting the use of public transportation: a case study from Putrajaya, Malaysia", The Scientific World Journal, vol. 2014, p. 784145, 2014.
[53] K. Ambak, K. K. Kasvar, B. D. Daniel, J. Prasetijo, and A. R. Abd Ghani, "Behavioral intention to use public transport based on theory of planned behavior", in MATEC Web of Conferences, vol. 47, p. 03008: EDP Sciences, 2016.
[54] S. Zailani, M. Iranmanesh, T. A. Masron, T.-H. Chan, "Is the intention to use public transport for different travel purposes determined by different factors?", Transportation Research Part D: Transport and Environment, vol. 49, pp. 18-24, 2016.
[55] D. Zhang, J.-D. Schmöcker, S. Fujii, and X. J. T. Yang, "Social norms and public transport usage: empirical study from Shanghai", vol. 43 (5), pp. 869-888, 2016.
[56] P. Feng and W. J. Li, "Willingness to use a public bicycle system: An example in Nanjing City", Journal of Public Transport, vol. 19 (1), p. 6, 2016.
[57] M. Yazdanpanah and M. J. Hadji Hosseinlou, "The role of personality traits through habit and intention on determining future preferences of public transport use", Behavioral Sciences, vol. 7 (1), p. 8, 2017.
[58] X. Fu and Z. J. T. Juan, "Understanding public transit use behavior: integration of the theory of planned behavior and the customer satisfaction theory", Transportation, vol. 44 (5), pp. 1021-1042, 2017.
[59] H. I. M. Irtema, A. Ismail, M. N. Borhan, A. M. Das, and A. B. Alshetwi, "Case study of the behavioural intentions of public transportation passengers in Kuala Lumpur", Case Studies on Transport Policy, vol. 6 (4), pp. 462-474, 2018.
[60] S. C. Kwan, R. Sutan, H. Hashim, "Trip characteristics as the determinants of intention to shift to rail transport among private motor vehicle users in Kuala Lumpur, Malaysia", Sustainable cities and society, vol. 36, pp. 319-326, 2018.
[61] A. S. Kang, K. Jayaraman, K.-L. Soh, W. P. Wong, "Convenience, flexible service, and commute impedance as the predictors of drivers’ intention to switch and behavioral readiness to use public transport", Transportation Research Part F: Traffic Psychology and Behaviour, vol. 62, pp. 505-519, 2019.
[62] M. N. Borhan, A. N. H. Ibrahim, M. A. A. P. Miskeen, "Extending the theory of planned behaviour to predict the intention to take the new high-speed rail for intercity travel in Libya: Assessment of the influence of novelty seeking, trust and external influence", Transportation Research Part A: Policy and Practice, vol. 130, pp. 373-384, 2019.
[63] P. Dirgahayani and H. Sutanto, "The effect of transport demand management policy on the intention to use public transport: A case in Bandung, Indonesia", Case Studies on Transport Policy, vol. 8 (3), pp. 1062-1072, 2020.
[64] D. H. Hussain, "Predicting the commuter's willingness to use lrt, utilising the theory of planned behaviour and structural equation", Journal of Applied Engineering Science, vol. 18 (3), pp. 403-412, 2020.
[65] Y. Zhang, L. Li, "Intention of Chinese college students to use carsharing: An application of the theory of planned behavior", Transportation Research Part F: Traffic Psychology and Behaviour, vol. 75, pp. 106-119, 2020.
[66] S. Brohi, S. Kalwar, I. A. Memon, and A. Ghaffar, "Using the theory of planned behavior to identify the behavioral intention to use public transportation service: the case study of Karachi circular railway", International Journal on Emerging Technologies, vol. 12 (1), 317-322, 2021.
[67] M. H. Shah, I. A. Memon, A. H. Talpur, W. A. Sethar, "Factors Influencing Private Transport Users to Shift Towards Public Transport In Karachi", Engineering Science And Technology International Research Journal, vol. 5 (1), pp. 61-65, 2021.
[68] P. Y. Ng and P. T. Phung, "Public transportation in Hanoi: Applying an integrative model of behavioral intention", Case Studies on Transport Policy, vol. 9 (2), pp. 395-404, 2021.
[69] S. Brohi, I. A. Memon, S. Kalwar, and N. J. P. Sahito, "Predicting the use of public transportation service: The case study of karachi circular railway", PalArch's Journal of Archaeology of Egypt/Egyptology, vol. 18 (3), pp. 4736-4748, 2021.
[70] R. Matubatuba, C. D. Meyer-Heydenrych, "Developing an intention to use amongst non-users of the Bus Rapid Transit (BRT) System: An emerging market perspective", Research in Transportation Business & Management, vol. 45, p. 100858, 2022.
[71] N. Baqarizky and R. J. Sumabrata, "Factor Analysis of Commuters’ Willingness to Use Public Transport," in IOP Conference Series: Earth and Environmental Science, vol. 1000, no. 1, p. 012009: IOP Publishing, 2022.
[72] C. K. Mee, G. Subramaniam, R. Ating, and L. A. C. Sepeara, "Willingness to use Public Transport in Kuala Lumpur & Manila", Environment-Behaviour Proceedings Journal, vol. 7 (21), 411-419, 2022.
[73] V. Bandyopadhyaya and R. Bandyopadhyaya, "Understanding public transport use intention post Covid-19 outbreak using modified theory of planned behavior: Case study from developing country perspective", Case Studies on Transport Policy, vol. 10 (4), pp. 2044-2052, 2022.
[74] M. D. Mahardika, M. Z. Irawan, and F. P. Bastarianto, "Exploring the potential demand for Jakarta–Bandung high-speed rail", Transportation Research Interdisciplinary Perspectives, vol. 152, p. 100658, 202.
[75] P. Zhao, Y. Gao, "Public transit travel choice in the post COVID-19 pandemic era: An application of the extended Theory of Planned behavior", Travel Behaviour and Society, vol. 28, pp. 181-195, 2022.
[76] J. Zhao, V. Webb, and P. Shah, "Customer loyalty differences between captive and choice transit riders", Transportation Research Record, vol. 2415 (1), pp. 80-88, 2014.
[77] S. Sun, L. Xu, Y. Yao, Z. Duan, "Investigating the determinants to retain spurious-loyalty passengers: A data-fusion based approach", Transportation Research Part A: Policy and Practice, vol. 152, pp. 70-83, 2021.
[78] V. Yilmaz, E. Ari, and Y. E. Oğuz, "Measuring service quality of the light rail public transportation: A case study on Eskisehir in Turkey", Case Studies on Transport Policy, vol. 9 (2), pp. 974-982, 2021.
[79] R. Kamaruddin, I. Osman, C. A. C. Pei, "Public transport services in klang valley: customer expectations and its relationship using SEM", Procedia-Social and Behavioral Sciences, vol. 36, pp. 431-438, 2012.
[80] S.-C. Sun, "Public transit loyalty modeling considering the effect of passengers’ emotional value: a case study in Xiamen, China", Journal of Advanced Transportation, vol. 2018, p. 4682591, 2018.
[81] V. Ratanavaraha, S. Jomnonkwao, B. Khampirat, D. Watthanaklang, and P. Iamtrakul, "The complex relationship between school policy, service quality, satisfaction, and loyalty for educational tour bus services: A multilevel modeling approach", Transport Policy, vol. 45, pp. 116-126, 2016.
[82] W. Shen, W. Xiao, and X. J. T. P. Wang, "Passenger satisfaction evaluation model for Urban rail transit: A structural equation modeling based on partial least squares", Transport Policy, vol. 46, pp. 20-31, 2016.
[83] P. U. D. Pratiwi, N. Landra, and G. A. T. Kusuma, "The Construction of Public Transport Service Model to Influence the Loyalty of Customer", Scientific Research Journal, vol. 6 (2), pp. 56-63, 2018.
[84] S.-T. Ha, W. H. W. Ibrahim, M.-C. Lo, and Y.-S, "Factors affecting satisfaction and loyalty in public transport using partial least squares structural equation modeling (PLS-SEM)", International Journal of Innovative Technology and Exploring Engineering (IJITEE), vol. 10, p. 60, 2019.
[85] Y. Xue and J. Chen, "Research on the influence of Service quality, passenger satisfaction and passenger loyalty on Fuzhou Metro Line 1", International Journal of New Developments in Engineering and Society, vol. 3 (4), pp. 117-125, 2019.
[86] S. M. Hizam, W. Ahmed, H. Akter, and I. Sentosa, "Understanding the public rail quality of service towards commuters’ loyalty behavior in Greater Kuala Lumpur", Transportation Research Procedia, vol. 55, pp. 370-377, 2021.
[87] Y. Xue, J. N. D. Chen, "Research on the influence of Service quality, passenger satisfaction and passenger loyalty on Fuzhou Metro Line 1", International Journal of New Developments in Engineering and Society, vol. 3 (4), pp.117-125, 2019.
[88] G. A. Alçura, G. G. Şimşek, S. Ş. K. Gündoğar, S. C. Tanriverdi, And M. D. Gürsoy, "Determinants of passenger loyalty for high speed rail system in Turkey", Journal of Balıkesir University Institute of Science and Technology, vol. 23 (2), pp. 760-781, 2021.
[89] N. Wonglakorn, V. Ratanavaraha, A. Karoonsoontawong, and S. Jomnonkwao, "Exploring passenger loyalty and related factors for urban railways in Thailand", Sustainability, vol. 13 (10), p. 5517, 2021.
[90] J. E. Burkhardt, "Critical measures of transit service quality in the eyes of older travelers", Transportation Research Record, vol. 1835 (1), pp. 84-92, 2003.
[91] W. Jen and K.-C. Hu, "Application of perceived value model to identify factors affecting passengers' repurchase intentions on city bus: A case of the Taipei metropolitan area", Transportation, vol. 30 (3), pp. 307-327, 2003.
[92] C.-H. Wen, L. W. Lan, and H.-L. Cheng, "Structural equation modeling to determine passenger loyalty toward intercity bus services", Transportation Research Record, vol. 1927 (1), pp. 249-255, 2005.
[93] J.-S. Chou and C. Kim, "A structural equation analysis of the QSL relationship with passenger riding experience on high speed rail: An empirical study of Taiwan and Korea", Expert Systems With Applications, vol. 36 (3), pp. 6945-6955, 2009.
[94] J. Minser and V. Webb, "Quantifying the benefits: Application of customer loyalty modeling in public transportation context", Transportation Research Record, vol. 2144 (1), pp. 111-120, 2010.
[95] V. V. N. Webb, "Customer loyalty in the public transportation context", Massachusetts Institute of Technology, 2010.
[96] C.-H. Liu and S.-k. Liao, "An empirical study of factors affecting customer loyalty–Taiwan high-speed rail service industry as an example", International Journal of Services Operations and Informatics, vol. 5 (2), pp. 130-157, 2010.
[97] S. A. Figler, P. Sriraj, E. W. Welch, and N. Yavuz, "Customer loyalty and Chicago, Illinois, transit authority buses: Results from 2008 customer satisfaction survey", Transportation Research Record, vol. 2216 (1), pp. 148-156, 2011.
[98] S. Kim and G. F. Ulfarsson, "Commitment to light rail transit patronage: case study for St. Louis Metrolink", Journal of Urban Planning and Development, vol. 138 (3), pp. 227-234, 2012.
[99] C. W. Kuo and M. L. Tang, "Relationships among service quality, corporate image, customer satisfaction, and behavioral intention for the elderly in high speed rail services", Journal of Advanced Transportation, vol. 47 (5), pp. 512-525, 2013.
[100] J.-S. Chou and C.-P. Yeh, "Influential constructs, mediating effects, and moderating effects on operations performance of high speed rail from passenger perspective", Transport Policy, vol. 30, pp. 207-219, 2013.
[101] J. De Oña, R. de Oña, L. Eboli, and G. Mazzulla, "Perceived service quality in bus transit service: a structural equation approach", Transport Policy, vol. 29, pp. 219-226, 2013.
[102] J. Zhao, V. Webb, and P. Shah, "Customer loyalty differences between captive and choice transit riders", Transportation Research Record, vol. 2415 (1), pp. 80-88, 2014.
[103] R. Carreira, L. Patrício, R. N. Jorge, and C. Magee, "Understanding the travel experience and its impact on attitudes, emotions and loyalty towards the transportation provider–A quantitative study with mid-distance bus trips", Transport Policy, vol. 31, pp. 35-46, 2014.
[104] P.-F. Chou, C.-S. Lu, and Y.-H. Chang, "Effects of service quality and customer satisfaction on customer loyalty in high-speed rail services in Taiwan", Transportmetrica A: Transport Science, vol. 10 (10), pp. 917-945, 2014.
[105] A. Imaz, K. M. Nurul Habib, A. Shalaby, and A. O. Idris, "Investigating the factors affecting transit user loyalty", Public Transport, vol. 7 (1), pp. 39-60, 2015.
[106] Y. Shiftan, Y. Barlach, and D. Shefer, "Measuring passenger loyalty to public transport modes", Journal of Public Transportation, vol. 18 (1), p. 7, 2015.
[107] D. Van Lierop and A. El-Geneidy, "Enjoying loyalty: The relationship between service quality, customer satisfaction, and behavioral intentions in public transit", Research in Transportation Economics, vol. 59, pp. 50-59, 2016.
[108] S. Tao, J. Corcoran, and I. Mateo-Babiano, "Modelling loyalty and behavioural change intentions of busway passengers: A case study of Brisbane, Australia", IATSS Research, vol. 41 (3), pp. 113-122, 2017.
[109] Y.-H. Chang and C.-H. Yeh, "Corporate social responsibility and customer loyalty in intercity bus services", Transport Policy, vol. 59, pp. 38-45, 2017.
[110] D. van Lierop and A. El-Geneidy, "Is having a positive image of public transit associated with travel satisfaction and continued transit usage? An exploratory study of bus transit", Public Transport, vol. 10 (2), pp. 241-256, 2018.
[111] J. Allen, L. Eboli, C. Forciniti, G. Mazzulla, and J. de Dios Ortúzar, "The role of critical incidents and involvement in transit satisfaction and loyalty", Transport Policy, vol. 75, pp. 57-69, 2019.
[112] A. L. Carrel and M. Li, "Survey-based measurement of transit customer loyalty: Evaluation of measures and systematic biases", Travel Behaviour and Society, vol. 15, pp. 102-112, 2019.
[113] Y. Kawabata, T. Ryo, M. Friman, L. E. Olsson, K. Lättman, and S. Fujii, "Time-series analysis of the causal effects among perceived quality, satisfaction, loyalty, and frequency of public transportation use", Frontiers in Built Environment, Vol. 6, p. 137, 2020.
[114] J. Allen, L. Eboli, G. Mazzulla, and J. d. D. Ortúzar, "Effect of critical incidents on public transport satisfaction and loyalty: an Ordinal Probit SEM-MIMIC approach", Transportation, vol. 47 (2), pp. 827-863, 2020.
[115] P. Vicente, A. Sampaio, and E. Reis, "Factors influencing passenger loyalty towards public transport services: Does public transport providers’ commitment to environmental sustainability matter?", Case Studies on Transport Policy, vol. 8 (2), pp. 627-638, 2020.
[116] K. Park, A. Farb, and S. Chen, "First-/last-mile experience matters: The influence of the built environment on satisfaction and loyalty among public transit riders", Transport Policy, vol. 112, pp. 32-42, 2021.
[117] M. Mas-Machuca, F. Marimon, and C. Jaca, "The unexplored potential of trust to boost customer loyalty for transport platforms", Research in Transportation Business & Management, vol. 41, p. 100618, 2021.
[118] J. B. Ingvardson and O. A. Nielsen, "The influence of vicinity to stations, station characteristics and perceived safety on public transport mode choice: A case study from Copenhagen", Public Transport, vol. 14 (2), pp. 459-480, 2022.
[119] C. Canming and C. Jianjun, "An empirical analysis of the relationship among the service quality, customer satisfaction and loyalty of high speed railway based on strctural equation model", Canadian Social Science, vol. 7 (4), pp. 67-73, 2011.
[120] A. A. Esmaeili, B. Manesh, E. Golshan, "Service quality, customer satisfaction and customer loyalty in RAJA rail transportation company", International Research Journal of Applied and Basic Sciences, vol. 4 (12), pp. 4248-4253, 2013.
[121] A. S. Hussein, R. Hapsari, "How quality, value and satisfaction create passenger loyalty: An empirical study on Indonesia bus rapid transit passenger", The International Journal of Accounting and Business Society, vol. 22 (2), pp. 95-115, 2014.
[122] S. Jomnonkwao, V. Ratanavaraha, B. Khampirat, S. Meeyai, and D. Watthanaklang, "Factors influencing customer loyalty to educational tour buses and measurement invariance across urban and rural zones", Transportmetrica A: Transport Science, vol. 11 (8), pp. 659-685, 2015.
[123] X. Fu and Z. Juan, "Drivers of transit service loyalty considering heterogeneity between user segments", Transportation Planning and Technology, vol. 40 (5), pp. 611-623, 2017.
[124] V. Yilmaz and E. Ari, "The effects of service quality, image, and customer satisfaction on customer complaints and loyalty in high-speed rail service in Turkey: a proposal of the structural equation model", Transportmetrica A: Transport Science, vol. 13 (1), pp. 67-90, 2017.
[125] X.-m. Fu, J.-h. Zhang, and F. T. Chan, "Determinants of loyalty to public transit: A model integrating Satisfaction-Loyalty Theory and Expectation-Confirmation Theory", Transportation Research Part A: Policy and Practice, vol. 113, pp. 476-490, 2018.
[126] L. Li, Y. Bai, Z. Song, A. Chen, and B. Wu, "Public transportation competitiveness analysis based on current passenger loyalty", Transportation Research Part A: Policy and Practice, vol. 113, pp. 213-226, 2018.
[127] S. Sun, and Z. P. Duan, "Modeling passengers’ loyalty to public transit in a two-dimensional framework: A case study in Xiamen, China", Transportation Research Part A: Policy and Practice, vol. 124, pp. 295-309, 2019.
[128] R. Egi and H. Budhi, "Loyalty analysis of mass transportation facilities customers based on service quality and user satisfaction: a case study of inter-city train customers in Indonesia", Eurasia: Economics & Business, vol. 7(25), pp. 68-74, 2019.
[129] A. P. Sulistyo, "Delivering experiential markerting and service quality to improve customer loyalty in public transportation", International Journal of Trend in Scientific Research and Development, vol. 4 (4), pp. 351-355, 2020.
[130] Y. Wang, Z. Zhang, M. Zhu, and H. Wang, "The impact of service quality and customer satisfaction on reuse intention in urban rail transit in Tianjin, China", Sage Open, vol. 10 (1), p. 10, 2020.
[131] D. Q. Nguyen-Phuoc, A. T. P. Tran, T. V. Nguyen, P. T. Le, and D. N. Su, "Investigating the complexity of perceived service quality and perceived safety and security in building loyalty among bus passengers in Vietnam–a PLS-SEM approach", Transport Policy, vol. 101, pp. 162-173, 2021.
[132] C. Shen and Y. Yahya, "The impact of service quality and price on passengers' loyalty towards low-cost airlines: The Southeast Asia perspective", Journal of Air Transport Management, vol. 91(6), p. 101966, 2021.
[133] N. Mohamad, "The influence of service quality on tourist loyalty: a case of electric train services", International Journal of Knowledge Management in Tourism and Hospitality, vol. 2 (4), pp. 315-330, 2022.
[134] D. Q. Nguyen-Phuoc, D. N. Su, T. Nguyen, N. S. Vo, A. T. P. Tran, L. W. Johnson, "The roles of physical and social environments on the behavioural intention of passengers to reuse and recommend bus systems", Travel Behaviour and Society, vol. 27, pp. 162-172, 2022.
[135] D. Q. Nguyen-Phuoc, T. Nguyen, D. N. Su, P. T. Le, O. Oviedo-Trespalacios, and Practice, "How do social cues from other passengers affect word-of-mouth and intention to continue using bus services? A second-order SEM approach", Transportation Research Part A: Policy and Practice, vol. 158, pp. 302-320, 2022.
[136] C. Zhang, Y. Liu, W. Lu, and G. Xiao, "Evaluating passenger satisfaction index based on PLS-SEM model: Evidence from Chinese public transport service", Transportation Research Part A: Policy and Practice, vol. 120, pp. 149-164, 2019.
Xem thêm
##plugins.themes.academic_pro.article.sidebar##
Đã Xuất bản
Sep 30, 2023
Download
Cách trích dẫn
Pham, S. T., B. V. Nguyen, A. T. Phuong Tran, và D. Q. Nguyen-Phuoc. “Passenger’s Intention to Use and Loyalty towards Public Transport: A Literature Review”. Tạp Chí Khoa học Và Công nghệ - Đại học Đà Nẵng, vol 21, số p.h 9.3, Tháng Chín 2023, tr 27-38, doi:10.31130/ud-jst.2023.564E.
